Question 1

What if I'm not satisfied with my session? 100% Satisfaction Guarantee

Accepted Answer

I offer a 100% money back satisfaction guarantee for your first session. I've never had to fulfil this. However, if this was the case, I'd be happy to refund you that one session and help you find a practitioner that may suit you better.

Question 2

What Medicare (inc Mental Health Care Plans) or Private Health Fund Rebates can I access for seeing a psychologist?

Accepted Answer

PRIVATE HEALTH FUND REBATES:

As a registered psychologist I am automatically registered with most health funds, enabling you to receive rebates through your extras cover. If you wanted to double check you can do this with your health fund. The details you will need are:

Name: Sioban Laffey
Address: Level 11, 88 Tribune Street, South Brisbane Qld 4101
Provider: 427379JX

The amount of the rebate depends on your level of extras cover - generally in the range of $60-70. However, top level cover from certain funds increases to $100-110. For online sessions I email you the receipt for you to claim (private health funds don't allow me to process claims remotely for you).

MEDICARE - Mental Health Care Plans (MHCPs):

I'm not currently able to offer sessions under Medicare Mental Health Care Plans. Medicare requires psychologists to be based in Australia for rebates to apply, and as I spend part of the year overseas, I'm unable to meet this requirement.

Question 3

What is the cost of sessions?

Accepted Answer

Connection Calls are always free.

If you have private health insurance coverage, some sessions may be eligible for rebates from your fund - check your extras cover for the level of psychology cover. Generally private health rebates are approximately $60-$70, however some high levels of cover have rebates up to $110.

For more information on private health health fund rebates see the FAQ on this topic.

Investment:
60 Minute Online Session - $275

Question 4

I'm a Doctor/Practitioner and I'd like to refer a patient

Accepted Answer

Thanks for your interest.

I love collaborating and cross-referring with aligned practitioners. No official referral paperwork is needed. Clients can simply book in a Connection Call and I'll take it from there.

If you have any questions, please get in touch on 0415 257 155, via email hello@heradhdpsychology.com.au or via the Contact page.

Question 5

What is the cancellation policy?

Accepted Answer

You can cancel or reschedule sessions online within your Halaxy patient portal. You can access the Halaxy patient portal using the links in reminder messages emailed to you.

If you get stuck you can contact me directly on 0415 257 155.

Please give me at least 2 business days notice (48hrs+) for cancellations. The full fee is payable for cancellations within 48hrs.

Question 6

How do I cancel or reschedule a session?

Accepted Answer

1. You can cancel or reschedule sessions using the links in reminder SMS & emails sent to you. 
2. You can view, reschedule and cancel any upcoming session by accessing your Halaxy patient portal. (If you don't yet have access to the Halaxy portal I can invite you via email, just let me know).

As per the cancellation policy, please give at least 2 business day notice (48hrs+) to avoid paying the full fee.

Appointments are not able to be cancelled via Halaxy if it's within the 2 business days notice period.

Question 7

What is the Halaxy Portal and how do I join?

Accepted Answer

I use Halaxy as my practice software for bookings and invoices etc. Halaxy is also available for clients to access (for free). This enables you to view all your appointments, reschedule appointments and cancel appointments. I am also able to share documents with you in your portal if we need to.

At this stage, I have to manually email you an invite to the Halaxy Portal. If I haven't done this yet, please get in touch with me.

For more information on Halaxy Portal see https://www.halaxy.com/patient

FAQ

Frequently asked questions